1. Who this policy covers
This policy applies to nancyyounes.com and enquiries directed to Nancy Younes and her team at Nationwide Middle East Properties in the United Arab Emirates (“we”, “us”). It covers website enquiries, event and consultation requests, and lead forms associated with our advertising on Facebook, Instagram and Google.
For privacy questions or requests, email contact@nancyyounes.com or call +971 55 443 0611.
2. Information we collect
- Information you provide: your name, email address, telephone number, property interests, budget or property details where requested, messages, and preferred contact or meeting arrangements. Event and partnership forms may also ask for company, role and attendance details.
- Advertising enquiries: details you choose to submit in Meta or Google lead forms, including any prefilled contact information you confirm, your answers and the advertisement or campaign associated with your enquiry.
- Website and technical information: pages viewed, clicks, approximate location, browser and device information, IP address, referring pages, campaign parameters, cookie identifiers and conversion events.
- Enquiry records: correspondence, follow-up notes and records of the contact permissions you give us.
Please avoid sending identity documents, payment-card details or other sensitive information through a general enquiry form.
3. How we use your information
We use your information to respond to requests, provide property information and availability, arrange consultations or viewings, manage event registrations and relevant follow-up, and maintain enquiry records. We also use technical information to operate and protect the website, understand visitor activity and measure advertising performance.
If you request contact through a website or advertising form, Nancy and the relevant Nationwide team may contact you by phone, email or WhatsApp about that request. A project enquiry does not automatically subscribe you to unrelated marketing. Where separate permission is required for promotional messages, we seek it; you can ask us to stop at any time.
Depending on the activity and applicable law, processing is based on your consent, steps you request before receiving a service, our legitimate operational interests where permitted, or legal obligations.
4. Cookies, analytics and advertising
The website uses Google tags for advertising measurement and, where configured, Google Analytics and Google Tag Manager. These services may use cookies and similar technologies to connect visits and enquiry events to campaigns and report website activity. Read how Google uses information from partner sites and manage advertising preferences in Google My Ad Center.
We use Microsoft Clarity to understand interactions through heatmaps, behavioural measurements and session replays. Clarity uses cookies and related technologies to collect website usage and device data, helping us improve usability, diagnose problems and understand our advertising. Microsoft also processes this information under its Privacy Statement.
When you submit a Facebook or Instagram lead form, Meta processes information under its own Privacy Policy and makes your submitted enquiry available to us. Google-hosted lead forms are also subject to Google’s Privacy Policy. This policy explains our subsequent handling of those enquiries.
You can block or delete cookies in your browser and manage advertising preferences with the relevant platform. These settings may affect functionality and do not remove information already submitted to us. Contact us separately to exercise rights over your enquiry records.
5. Who receives information
Information is accessible to the Nancy Younes and Nationwide Middle East Properties team members handling your request and the service providers supporting the website and enquiries. These include hosting, CRM and record-keeping, email delivery, analytics and advertising services. The website uses Vercel hosting, Google services for enquiry records, and Resend for email notifications.
If you ask us to arrange a viewing or progress a property enquiry, relevant details may be shared with the developer, owner or other party needed to fulfil that request. We may also disclose information where required by law or to protect legal rights. We do not sell enquiry contact details.
WhatsApp, Calendly, social networks and property portals linked from this site operate under their own privacy policies. Information you provide directly to them is also handled according to those policies.
6. International processing and security
Our team is based in the UAE, while service providers may process or store information in other countries. Applicable safeguards are required where information is transferred across borders. We use reasonable technical and organisational measures to protect information, but no online transmission or storage system can be guaranteed completely secure.
7. How long information is kept
We keep information for as long as reasonably necessary to handle your request, maintain relevant client or enquiry records, resolve disputes and meet applicable legal requirements. Retention depends on the nature of the enquiry and our relationship with you. Analytics and platform data are also subject to the relevant provider’s retention settings. You can contact us to request deletion of information that is no longer needed.
8. Your choices and rights
Depending on applicable law, you may request access to, correction or deletion of your personal information, withdraw consent, object to or restrict processing, or request a portable copy. You may also raise a concern with the relevant data-protection authority. Some requests may be limited by legal obligations or the rights of others.
Email contact@nancyyounes.com with your request and the contact details used for your enquiry. We may need to verify your identity. To stop promotional contact, use any unsubscribe option provided or tell us directly. Withdrawing consent does not affect processing already carried out lawfully.
9. Children and updates
Our property services are intended for adults. If you believe a child has provided personal information, contact us so we can investigate and address it.
We may update this policy as our services or data practices change. The latest version will remain available at this address with its updated date.